Responsible Gaming

Gambling should be a form of entertainment, not a way to earn money. At Lizaro Casino, we encourage all players to enjoy our games responsibly, for fun, and within their own financial and time limits. Never gamble with money you cannot afford to lose, and never treat gambling as a solution to financial problems.

Age Verification

You must be at least 18 years old — or the legal minimum age for gambling in your jurisdiction if that is higher — to create an account and play. We carry out age verification checks using identity documents, payment details, and other reliable methods. Accounts that cannot be verified will be suspended until proof of age is provided.

Warning Signs of Problem Gambling

Problem gambling can develop gradually. Consider whether any of the following statements sound familiar:

• Chasing losses — increasing your bets or returning quickly to try to win back money you have lost.
• Hiding your gambling from family, friends, or colleagues, or lying about how much time and money you spend.
• Spending more money or time on gambling than you originally planned.
• Feeling restless, irritable, or anxious when you try to cut down or stop gambling.
• Borrowing money, selling possessions, or using money intended for essential needs to fund gambling.
• Neglecting work, studies, relationships, or personal responsibilities because of gambling.
• Using gambling as a way to escape from stress, low mood, or other difficult feelings.

If you recognise any of these signs, please take action early. Help is available and effective.

Self-Help Tools

We provide practical tools to help you stay in control of your play:

• Deposit limits: set daily, weekly, or monthly caps on how much you can deposit into your account.
• Loss limits: restrict the total amount you can lose over a chosen period.
• Reality checks: receive on-screen reminders showing how long you have been playing, with options to end the session or take a break.
• Self-exclusion: block access to your account for a set period — from six months to five years, or permanently — to prevent further gambling.

You can activate these tools from your account settings or by contacting customer support. They apply immediately and cannot be undone before the chosen period ends.

Support Organizations

If you need to talk to someone or want professional help, these trusted organisations offer free, confidential support:

• United Kingdom: GamCare — www.gamcare.org.uk or call 0808 8020 133 (available 24/7, free). GamStop — www.gamstop.co.uk lets you self-exclude from all UK-regulated online gambling sites in one step.
• Australia: Gambling Help Online — www.gamblinghelponline.org.au or call 1800 858 858.
• Canada: Responsible Gambling Council — www.responsiblegambling.org.
• United States: National Council on Problem Gambling — www.ncpgambling.org or call/text 1-800-GAMBLER.
• Germany: Bundeszentrale für gesundheitliche Aufklärung (BZgA) — www.bzga.de provides information, self-tests, and counselling contacts for gambling-related harm.
• Other regions: please use the most relevant national problem gambling helpline or support service in your country. You can also find a worldwide directory through the GamCare website.

Seek Help

If you think you may have a problem with gambling — or if someone close to you does — do not wait. Reaching out for support is a positive and courageous step. Help is free, confidential, and available around the clock from trained professionals.

Remember: gambling should never put your wellbeing, relationships, or finances at risk. Play for entertainment, set your limits before you begin, and take breaks regularly.